Returns & Refunds Policy
At Telsat Promo LLC, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, you have the right to cancel your order within 30 days without providing a reason.
Order Cancellation
You may cancel your order within 30 days from the date you received the goods, or from the date a third party (other than the carrier) designated by you takes possession of the delivered product.
To initiate a cancellation, you must notify us with a clear statement of your decision.
You can inform us via email at:
📧 info@telsatpromollc.com
Once we receive the returned goods, we will process your refund within 5-7 working days using the same payment method you used for the order. No additional fees will be charged for the reimbursement.
Conditions for Returns
To be eligible for a return, please ensure that:
✔ The item was purchased within the last 30 days.
✔ The item is in its original packaging.
Non-Returnable Items
The following items are not eligible for return:
🚫 Custom-made or personalized products.
🚫 Items that are perishable or have expired.
🚫 Products that have been unsealed after delivery due to health or hygiene concerns.
🚫 Items that, by nature, are inseparably mixed with other goods after delivery.
Telsat Promo LLC reserves the right to decline returns that do not meet the above conditions.
Returning Goods
Customers are responsible for return shipping costs and associated risks. Please send the returned items to:
📍 6041 Ticket Way Woodbridge, VA 22193
We are not responsible for goods lost or damaged during return shipping. We strongly recommend using an insured and trackable shipping service to ensure the safe return of your item. Refunds cannot be processed without the receipt of the returned item or proof of delivery.
Gift Returns
🎁 If an item was purchased as a gift and shipped directly to you, a gift credit will be issued upon return. You will receive a gift certificate once the item is received.
🎁 If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
Contact Us
For any questions regarding our Returns & Refunds Policy, feel free to reach out: